Privacy Policy – How 777pkr Protects Your Data

2. What Information We Collect

The information we collect falls into two categories: information you provide to us directly, and information we collect automatically when you use the platform.

Information you provide:

• Registration details: When you create a 777pkr account you provide your full name, date of birth, contact number and any other details required at that stage.
• Identity verification documents: Where our verification process requires it — for example before processing a first withdrawal or when a compliance review is triggered — you may be asked to provide a copy of a government-issued ID such as a CNIC or passport.
• Payment information: Details related to your deposit and withdrawal methods, such as the mobile wallet number associated with your JazzCash or Easypaisa account, your bank account details for Raast or bank transfers, or card details where applicable. See Section 4 for more on payment data specifically.
• Support communications: When you contact our support team via live chat or email, we retain a record of that conversation. This helps us resolve disputes and improve service quality.
• Preferences and settings: Responsible gaming settings you configure, such as deposit limits or session time reminders, are stored as part of your account profile.

Information collected automatically:

• Device and browser data: We collect information about the device you use to access the platform, including device type, operating system version, browser type and screen resolution. This is used to optimise the platform experience for your device.
• IP address and approximate location: Your IP address is logged when you access the platform. We use this to help detect suspicious login activity and to support account security.
• Session and activity data: We record which games you play, how long sessions last, bet amounts, deposit and withdrawal history, and how you navigate through the platform. This data is used for account management, bonus tracking and improving the platform.
• Cookie data: See Section 5 for full details on cookies and how to manage them.

3. How We Use Your Information

We only use your personal information for the purposes set out below. We do not use it for unrelated purposes without informing you first.

We rely on legitimate interest and contractual necessity as the basis for most data processing. For any processing that requires explicit consent — such as optional marketing communications — we will ask for your consent separately and you can withdraw it at any time from within your account settings.

4. Payment Data and PKR Transactions

All financial transactions on 777pkr are conducted in Pakistani Rupees (PKR). We work with payment providers including JazzCash, Easypaisa, Raast, standard bank transfer services, card processors and compatible mobile wallets to process your deposits and withdrawals.

When you make a deposit or request a withdrawal, the relevant payment data is transmitted directly to the payment provider via an encrypted connection. We do not store full card numbers or complete mobile banking credentials on our own servers. What we retain is sufficient to match transactions to your account — for example, a masked version of your mobile wallet number, the amount, date and status of each transaction.

• JazzCash and Easypaisa transactions are handled by those providers' own systems. Their respective privacy practices apply to data processed on their end.
• Raast transfers and bank transfers involve your bank's systems, which operate under their own data governance.
• Card transactions are processed through a PCI-DSS compliant payment gateway. Full card details are not stored by 777pkr.

Your full transaction history — deposits, withdrawals, bonus credits and game results — is available at any time from within your 777pkr account. If you notice any transaction you do not recognise, contact our support team immediately via live chat.

5. Cookies and Tracking Technologies

777pkr uses cookies and similar technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. We use the following types:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session, maintain your game state and remember security settings. You cannot opt out of essential cookies without disabling the platform entirely.
• Performance cookies: These collect anonymised data about how you navigate the platform — which pages load slowly, which game categories you visit most often. This helps us improve the experience over time. No personally identifiable information is included in performance cookie data.
• Functional cookies: These remember your preferences, such as display settings or your preferred payment method, so you do not have to reconfigure them on every visit.
• Analytics cookies: We may use web analytics tools that set their own cookies to help us understand overall platform traffic patterns on an aggregated basis.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, delete and block cookies on a per-site basis. Blocking all cookies may affect how the platform functions, particularly the essential cookies needed for login and game sessions.

6. How We Share Your Information

We do not sell your personal data to any third party, full stop. We share your data only in the following limited and necessary circumstances:

• Payment processors: We share the minimum information needed to process your deposits and withdrawals with our payment partners — JazzCash, Easypaisa, Raast, card processors and bank transfer services.
• Identity verification providers: Where we use a third-party service to help verify your identity documents, that provider receives only the information required for the verification check and is contractually bound to use it for no other purpose.
• Game content providers: Third-party game studios whose Casino slots, Live Casino tables, Fish Games and other content appears on the platform may receive anonymised session identifiers to manage game state. They do not receive your name, contact number or payment details.
• Platform infrastructure providers: We use hosting, cloud storage and security service providers to operate the platform. These providers process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.
• Legal and compliance obligations: We may disclose personal information if required to do so by applicable law, court order or in response to a lawful request from a relevant authority. We will only disclose what is strictly required and will inform you where it is legally permissible to do so.
• Business transfers: In the unlikely event that 777pkr's platform or assets are transferred to another entity, your personal data may form part of that transfer. We would notify active players in advance where possible.

In all cases we apply the principle of minimum necessary sharing — we only share what a third party genuinely needs to perform their specific function.

7. How Long We Keep Your Data

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required to meet our internal compliance and record-keeping obligations.

• Active accounts: While your account is active we retain all account and transaction data needed to provide the service and manage your account properly.
• Closed accounts: Following account closure, we retain core account records and transaction history for a period necessary to handle any post-closure disputes, chargeback claims or compliance queries. After that period, data is deleted or anonymised.
• Support records: Chat and email support records are retained for a reasonable period to allow for complaint resolution and quality review, after which they are deleted.
• Identity documents: Copies of identity documents submitted for verification are retained only for as long as needed to satisfy the verification requirement and are then securely deleted.

Where data is no longer required, we delete it securely or anonymise it so it can no longer be linked back to you as an individual.

8. How We Protect Your Information

We take the security of your personal and financial data seriously. The following measures are in place across the 777pkr platform:

• SSL/TLS encryption: All data transmitted between your device and the 777pkr platform is encrypted using SSL/TLS. The padlock icon in your browser confirms this is active whenever you are on the site or app.
• Secure password storage: Account passwords are stored using one-way cryptographic hashing. We never store your password in plain text and our support staff cannot retrieve it.
• Access controls: Access to personal data within our internal systems is restricted to staff who have a genuine operational need for it. All internal access is logged and audited.
• Payment data isolation: Full payment credentials are handled by our payment partners' PCI-DSS compliant infrastructure and are not stored on 777pkr's own servers.
• Suspicious activity monitoring: We monitor login patterns and transaction behaviour for signs of account compromise or fraud. Unusual activity — such as a login from an unfamiliar device or location — may trigger an additional verification step.

While we apply robust security measures, no online system can be guaranteed 100% secure against all possible threats. You also play a role in keeping your account safe: use a strong, unique password for your 777pkr account and do not share your login details with anyone. If you suspect your account has been accessed without your permission, contact support immediately.

9. Your Rights Over Your Data

As a 777pkr player you have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you at any time. Much of your account information — including your transaction history and account settings — is directly accessible within your account dashboard.
• Correction: If any personal information we hold about you is inaccurate or out of date, you can update it from within your account settings or by contacting support.
• Deletion: You can request deletion of your personal data. We will action this request subject to our retention obligations — for example, we are required to retain certain transaction records for a defined period after account closure before deletion can occur.
• Restriction: You may request that we restrict how we use your data in certain circumstances, such as while a dispute is being investigated.
• Objection: You may object to certain types of data processing, including any processing based on legitimate interest where you feel your interests override ours in a particular case.
• Withdraw consent: Where processing is based on your consent — for example optional communications — you can withdraw consent at any time. Withdrawing consent does not affect any processing that took place before the withdrawal.

To exercise any of these rights, contact our support team via live chat or email at [email protected]. We aim to respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before actioning a request.

10. Minors and Age Protection

777pkr is strictly an adults-only platform intended for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been created by or on behalf of a minor, that account will be closed immediately and any associated data will be deleted in accordance with our retention policy.

If you are a parent or guardian and believe a minor may have accessed the 777pkr platform using your device or contact details, please contact our support team immediately. We would also encourage the use of parental control software on shared devices to prevent underage access to online gaming platforms.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes to our data practices, or to stay current with applicable standards. When we make meaningful updates, we will revise the "Last updated" date at the top of this page. For significant changes that directly affect how your data is used, we may also notify active players via an in-platform notification.

We encourage you to review this page periodically so you are always aware of the current policy. Your continued use of the 777pkr platform after any update constitutes acceptance of the revised Privacy Policy.

12. Contact and Data Queries

If you have any questions about this Privacy Policy, want to exercise a data right, or need to raise a concern about how your information has been handled, you can reach our support team 24/7 via live chat within the platform — this is the fastest way to get a response.

You can also contact us by email at [email protected]. Please note this email address is displayed for reference only and cannot be interacted with directly from this page.

For information about responsible gaming tools such as deposit limits and self-exclusion, visit our Responsible Gaming page where these tools are available directly from your account settings.